Operations Analyst

From September 2007 to May 2008 Prudence Spratt worked as an Operations Analyst at Internet Solutions, a division of Dimension Data.

In this position, she was responsible for a new CRM system for Operations (Siebel 7.8.), which included:

  • Performing the operations requirements gathering and submitting it to Project Manager.
  • The design and documentation of all UML diagrams and functional specifications for the order management module.
  • Testing and signing off on UAT for operations.
  • Assisting with the rollout and continuous functionality improvement of the CRM.
  • Documenting the organisation’s release management policy and obtaining an ITIL rating of 4 in the independent ITIL audit.
  • Defining roles and responsibilities within the operations environment.
  • Continuing to Project Manage her existing client base until project closure.

 

Prudence left Internet Solutions in May 2008 for a position as Program Manager at Dimension Data.

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